ISO 9001 is a global adopted standard for Quality Management Systems (QMS). The standard was derived from the collective experience of international experts who participated in the ISO Technical Committee ISO/TC 176 Quality Management, and Quality Assurance. The certification can be utilized across any business field or industry to improve organizational quality. Organizations must re-certify to the standard every three years and undergo third-party surveillance audits each year.
OnPoint’s QMS first achieved ISO 9001 certification in 2005. The standard’s principles have guided OnPoint’s management towards improved performance in areas such as process planning and continual improvement. OnPoint’s use of a certified QMS has produced numerous benefits for the organization and our customers, such as more efficient solution development, fewer errors, and faster issue resolution times. OnPoint’s commitment to repeatable, controlled processes is demonstrated in our high customer satisfaction and employee retention numbers.
ISO 20000 is an international standard for Information Technology Service Management systems (ITSM). The standard was developed using best practices described in the IT Infrastructure Library (ITIL®) framework.
OnPoint’s IT Service Management System (ITSMS) first achieved ISO 20000 certification in 2009. Certification to the standard demonstrates OnPoint’s commitment to our end-users by anticipating end-user needs and providing the ability to respond accordingly to those needs with high-quality services. ISO 20000 principles have also improved internal functions by aligning our ITSM processes to provide services as efficiently as possible while maintaining high end-user satisfaction.
ISO 27001 is an international standard for specifications of an Information Security Management System (ISMS). The ISMS emphasizes OnPoint management’s commitment to ensuring the confidentiality, availability, and integrity of information by the implementation of security controls based on risk factors. ISO 27001 not only covers security for electronic information but extends to physical resources and proprietary knowledge of employees. This holistic approach to information security demonstrates credibility, trust, and confidence to all customers, stakeholders, and partners.
OnPoint’s Information Security Management System (ISMS) first achieved ISO 27001 certification in 2010. OnPoint continues to actively monitor, review, maintain and improve the ISMS through the ongoing review, mitigation, and elimination of risk factors. This continually improves the protection of OnPoint’s business-sensitive and confidential information.
CMMI is an international recognized method for evaluating and measuring the maturity of an organization’s development processes. CMMI-DEV provides a comprehensive, integrated set of guidelines for developing products and services. The certification was initially developed for software engineers by the Carnegie Mellon Software Engineering Institute (SEI) with the input of experts in industry and government, but has since evolved to embrace other areas of interest such as the development of hardware products, the delivery of all kinds of services, and the acquisition of products and services.
OnPoint was first appraised as CMMI-DEV Maturity Level 2 in 2008 and was appraised as full compliant for CMMI-DEV Maturity Level 3 in 2011. This maturity rating demonstrates that OnPoint has well-defined, effective, and repeatable processes for managing requirements, making decisions, measuring performance, planning work, and managing risk in our solutions development and delivery practice. It also affirms that OnPoint maintains a focus on continuous process improvement.
OnPoint was appraised as full compliant for CMMI-SVC Maturity Level 3 in 2020. This maturity rating demonstrates that OnPoint has well-defined, effective, and repeatable processes for providing superior services. It also affirms that OnPoint maintains a focus on continuous process improvement.
CMMI for Services (CMMI-SVC) provides a comprehensive, integrated set of guidelines for providing superior services.
We are a wholly-owned subsidiary of Sapient Government Services, Inc. delivering secure IT infrastructure, enterprise systems, and solutions for the U.S. federal government. Our specialized strategy, cyber, and technology capabilities are changing the way our clients improve performance, effectively deliver results, and manage risk. OnPoint holds ISO 9001, ISO 20000, and ISO 27001 certifications and a CMMI Maturity Level 3 rating in both development and services.